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Services

  • Engineers & technicians from varies fields are ready to answer kinds of professional questions for all instruments & equips. Emails/questions will be answered within 24 hours while if you need urgent service, please call us directly or mark urgent in the email title.

  • We also offer lab consulting services to help you leverage maintenance, utilization and operational laboratory data to make lasting improvements to your applications

  • We provide customers technical/instrument documents for your reference. We can help you to select and set analysis methods for your application.

  • We overall quality assurance system including design, materials selection and procurement, manufacture, testing has been certified to be in compliance with ISO-9001:2015. All Kejie instruments bear the SGS and CE marks.

  • We provide customers the services of technical training, instruments maintenance, detection advisory, laboratory setup advisory, instruments installation.

 

Spare Parts

  • Unless otherwise specified, all instruments/machines after shipment have two years warranty. For non-human damage to the spare parts, free of charge during the warranty period, the customers just pay for the shipping cost; while for man-made damage, customers need to buy them and pay for the shipping cost.

 

Routine Maintenance

  • Maintenance is essential to product efficiency, economy and safety. Kejie can provide the essential maintenance support to ensure your instruments operate efficiently and durably. Kejie s highly trained service professionals can investigate, diagnose and correct problems or provide regular check-ups based on the latest technical and safety standards.

 

Training 

  • Free training is offered in China, customers are welcome to our company for training. Also engineers & technicians are available to offer local installation & training service for international customers, while customers need to pay for the travel costs, such as air-ticket and hotel.

Sales Contact

Service Contact